Data deletion

Last updated August 2026

You can delete your INUBIZ CRM data at any time. This page explains each route, including the automated one Meta uses when someone removes our app from their Facebook account.

Delete your account

1. Sign in and open Settings → Profile.
2. Choose Delete my account and confirm.
3. Your user record, sessions and social sign-in links are removed immediately. Leads you created stay in the workspace (they belong to the organisation) but are no longer attributed to you.

If you are the only owner of a workspace, transfer ownership or delete the workspace first — this prevents a team losing access to its own data.

Delete a whole workspace

1. Open Settings → Workspace as an owner.
2. Choose Delete workspace and type the workspace name to confirm.
3. Every lead, contact, company, deal, task, note, file, WhatsApp conversation and stored integration token for that workspace is permanently deleted.

Disconnect Meta or WhatsApp only

In Settings → Integrations, choose Disconnect. The stored access tokens are erased and syncing stops immediately. Leads already delivered stay in your CRM — delete them from the Leads page if you want them gone too.

Facebook data deletion callback

If you remove INUBIZ CRM from your Facebook account, Meta sends a signed request to our callback endpoint:

• Callback URL: https://crm.inubiz.co/api/meta/data-deletion

We verify the signature, delete the Facebook identity link and any stored Meta access tokens for that user, and return a confirmation code you can use to check the status. Deletion requests are completed within 30 days, normally immediately.

Request deletion by email

If you cannot sign in, email privacy@inubiz.co from the address on the account. We may ask you to verify ownership before deleting anything.

What we keep

Security audit logs (who signed in, who changed integration settings) may be retained for up to 12 months, and records we are legally required to keep, such as invoices. These never include your CRM contents.